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iflix Partners with Conversocial to Provide Customer Service Through Social Channels

By Lauren Stewart on Mar 10, 2016 9:00:00 AM

Leading Social Customer Service Platform Brings Enhanced Customer Engagement Capabilities to iflix Users Across Asia

NEW YORK and LONDON, March 9th, 2016 - Conversocial (@conversocial \www.conversocial.com), a leading social customer service engagement platform, announced today a new partnership with iflix, Southeast Asia’s leading Internet TV service, to enable the brand to manage client engagement on social channels.

Conversocial will provide iflix with its best-in-class social media engagement platform to offer iflix subscribers a consistent and personal mobile messaging experience in real-time, from initial contact to resolution. By implementing a Social First strategy, Conversocial helps companies retain customers and boost brand identity by reaching, responding to and resolving customer issues right where they happen, be it on Facebook, Twitter, or Instagram.

“We are very excited to be partnering with iflix to help them innovate their customer engagement and to improve the overall brand experience for their users,” said Joshua March, CEO and Founder of Conversocial. “iflix has a unique appreciation for the value of channeling digital innovation to bring customers a uniquely powerful experience. It’s amazing to see a company of this caliber embracing the opportunity to make personal and direct interactions with their social customers a priority.”

iflix is Southeast Asia’s leading Internet TV service, offering users unlimited access to tens of thousands of hours of top TV shows and movies from all over the world. iflix hit one million members within six months of launch and recently announced groundbreaking partnerships with Southeast Asia telco leaders Philippine Long Distance Telephone Company, Smart Communications, Telekom Malaysia and Digi Telecommunications, to name a few.

“At iflix, we have made a commitment to provide our members with the best experience possible. This promise extends to our customer engagement,” said Mark Britt, CEO of iflix. “Our partnership with Conversocial enables us to engage members faster and ensure they get the attention they deserve via social platforms.”


Conversocial (http://www.conversocial.com) is trusted by global brands in hospitality, utilities, airlines and consumer brands for social customer service solutions that improve productivity and operational efficiency by managing the flow of customer-service inquiries and discussions on social media channels such as Facebook, FB Messenger, Twitter, Instagram, YouTube and Google+.

Brands including Hyatt, Sprint, Barclaycard, Co-operative Bank, Travelex and more.

Conversocial is a Twitter Certified Partner, Official Instagram Partner and a Facebook Preferred Developer. For more information, visithttp://www.conversocial.com / t.@conversocial).

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Brandon Weinstock

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