“Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence” gives brands a roadmap for the changing landscape of customer service in an age of A.I., chatbots, and messaging
In last weeks blog we discovered that, compared to two years ago, people are more likely to get in touch with customer care teams through private Social Messaging channels, such as Facebook Messenger and Twitter DM, than public ones. We continued our...
[New York and London — March 8th, 2018] Conversocial, the leading customer engagement platform for today’s digital customer, today announced it was named to the Q1 2018 Constellation ShortList™. The Constellation ShortList™ recognizes top technology vendors that offer key requirements for early adopters pursuing digital transformation initiatives
Arbon, Formerly CTO at Investis, Joins Conversocial to Further Develop and Lead Technology Strategy in Age of Messaging and AI-Driven Customer Service
Alaska Airlines recognized for exceptional, in-the-moment social customer service
Study Looks at Icelandair’s social customer engagement utilizing Conversocial – including inbound message volume, overall responsiveness, response times and brand sentiment on Twitter
Bornstein-HaCohen, Formerly VP of Corporate Development at LivePerson, Joins Social Customer Service Leader Conversocial to Lead Corporate Expansion
NEW YORK and LONDON, Friday February 5th, 2016 — First Utility, the UK’s largest independent energy provider, today announced that it has become the first UK company to introduce Facebook Messenger for Business to enhance its customer service offering. Facebook Messenger for Business joins Twitter, Live Chat, phone, email and First Utility’s own Artificial Intelligence virtual assistant - Ask First - as ways in which customers can get in touch. It’s the latest addition to the company’s existing suite of digital and more traditional channels as First Utility aims to to make it easier and more convenient for customers to make contact.
The service went live just before Christmas and has been positively received by customers.
Funding Round, New ‘Built-For-Service’ Innovation, Increase In Global Customer Base and Best in Class Partnerships Highlight Landmark 2015
- Leading telecommunications company works with Conversocial
to engage and assist consumers in-the-moment -