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Conversocial Integrates Google+: The Latest Social Customer Service Channel

Mike Schneider
By Mike Schneider on Jan 29, 2014 10:00:00 AM

We are excited to announce our latest integration with Google+, adding yet another platform to Conversocial to help manage customer issues shared on social channels. Whether your customers decide to get in touch with your brand through Facebook, Twitter or Google+ (G+), you’ll be able to effectively manage it all under one roof.

Google_Conversocial-1Delivering a personal experience for users is key for Google – it offers everything from tailored ads in Gmail to suggested videos on YouTube and targeted ads on Google searches.  Launched in 2011, G+ added a social layer that was missing from its products, enabling Google to turn its search engine into one big social network. There are now over 540 million users of G+ - a number which is set to inflate as Google continues to connect its products together. As more people start to use G+, the number of social customer service issues is set to grow; in time businesses will see the pains experienced on Facebook and Twitter. It is integral for brands to get in there first, and start managing customer issues on G+ before it is too late.

With this latest integration, there are two key areas which Conversocial helps with:

Identifying and Prioritizing:

Our Priority Response Engine ensures that you can identify and respond to customer issues quickly and effectively on G+ in addition to Twitter and Facebook. With Conversocial you can highlight the important issues that require attention through the noise that high volumes of activity causes.

Unified workflow

Conversocial makes finding, reading, and dealing with content and activity a whole lot easier. As soon as you connect your G+ account to Conversocial, it automatically starts pulling in comments made on your brand pages as it happens. The content is then prioritised so agents can reply to messages, starting with the most important customer service issues.

If you wish to find out more information about Conversocial’s integration with Google+ contact us here.

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